About Me
Based In
Manchester, UK
8+
Years at Apple
Open to
UX/ID/SD/CX Roles
I'm Steven,
Over my career I've worked across retail experience, technical, operational and design roles.
My formal introduction to User Experience came in 2020 while working with Apple Music. I went on to study at the UX Design Institute and then into a consulting role later the same year.
I’m driven by making things work better for others and the idea that good design goes unnoticed.
Accessibility is important to me for personal reasons and something I have, and always will advocate for.
One of the things I like most about working in design is zooming into the fine details and pulling back to see where things fit in the over all experience.
Over my career I've worked across retail experience, technical, operational and design roles.
My formal introduction to User Experience came in 2020 while working with Apple Music. I went on to study at the UX Design Institute and then into a consulting role later the same year.
I’m driven by making things work better for others and the idea that good design goes unnoticed.
Accessibility is important to me for personal reasons and something I have, and always will advocate for.
One of the things I like most about working in design is zooming into the fine details and pulling back to see where things fit in the over all experience.
Work Experience
Apple
2024 - Present
Specialist
Revisiting brand experiences that excel. Helping customers find solutions through technology while supporting Apple's business team through outbound sales and client growth.
Apple
2024 - Present
Specialist
Revisiting brand experiences that excel. Helping customers find solutions through technology while supporting Apple's business team through outbound sales and client growth.
Apple
2024 - Present
Specialist
Revisiting brand experiences that excel. Helping customers find solutions through technology while supporting Apple's business team through outbound sales and client growth.
Professional Development
2023 - 2024
Freelance/Creative Designer
Designed and followed a self-directed curriculum to build new skills, landed freelance clients, and delivered projects with defined scopes and deliverables.
Professional Development
2023 - 2024
Freelance/Creative Designer
Designed and followed a self-directed curriculum to build new skills, landed freelance clients, and delivered projects with defined scopes and deliverables.
Professional Development
2023 - 2024
Freelance/Creative Designer
Designed and followed a self-directed curriculum to build new skills, landed freelance clients, and delivered projects with defined scopes and deliverables.
Hippo Digital
Early 2022 - Mid 2023
Intermediate UX Design Consultant
Designed user journeys, planned and facilitated research, delivered service blueprints, storyboards and other artefacts for clients including the Ministry of Justice, Department for Education, and NHS Digital.
Hippo Digital
Early 2022 - Mid 2023
Intermediate UX Design Consultant
Designed user journeys, planned and facilitated research, delivered service blueprints, storyboards and other artefacts for clients including the Ministry of Justice, Department for Education, and NHS Digital.
Hippo Digital
Early 2022 - Mid 2023
Intermediate UX Design Consultant
Designed user journeys, planned and facilitated research, delivered service blueprints, storyboards and other artefacts for clients including the Ministry of Justice, Department for Education, and NHS Digital.
Apple
2018 - 2022
Technology & Merchandising Manager
Led a merchandising team through major product launches while owning all in-store technology systems.
Apple
2018 - 2022
Technology & Merchandising Manager
Led a merchandising team through major product launches while owning all in-store technology systems.
Apple
2018 - 2022
Technology & Merchandising Manager
Led a merchandising team through major product launches while owning all in-store technology systems.
Apple Media Products (Music & Books)
2020
Content Operations Producer (Secondment)
Supported labels and content providers on Apple Music, applying UX thinking to internal projects.
Apple Media Products (Music & Books)
2020
Content Operations Producer (Secondment)
Supported labels and content providers on Apple Music, applying UX thinking to internal projects.
Apple Media Products (Music & Books)
2020
Content Operations Producer (Secondment)
Supported labels and content providers on Apple Music, applying UX thinking to internal projects.
Apple
2018 - 2019
Global New Store Opening Merchandising Mentor
Mentored store teams through new store openings and remodels, supporting 11 projects across 9 countries in EMEA.
Apple
2018 - 2019
Global New Store Opening Merchandising Mentor
Mentored store teams through new store openings and remodels, supporting 11 projects across 9 countries in EMEA.
Apple
2018 - 2019
Global New Store Opening Merchandising Mentor
Mentored store teams through new store openings and remodels, supporting 11 projects across 9 countries in EMEA.
Apple
2018 - 2019
Field Merchandising (Secondment)
Conducted store visits and aligning store presentation to brand merchandising standards, providing local teams with vision and purpose to shape customer experience.
Apple
2018 - 2019
Field Merchandising (Secondment)
Conducted store visits and aligning store presentation to brand merchandising standards, providing local teams with vision and purpose to shape customer experience.
Apple
2018 - 2019
Field Merchandising (Secondment)
Conducted store visits and aligning store presentation to brand merchandising standards, providing local teams with vision and purpose to shape customer experience.
Apple
2016 - 2018
Visual Specailist
Owned merchandising operations and implementation, providing planogram feedback that was adopted globally.
Apple
2016 - 2018
Visual Specailist
Owned merchandising operations and implementation, providing planogram feedback that was adopted globally.
Apple
2016 - 2018
Visual Specailist
Owned merchandising operations and implementation, providing planogram feedback that was adopted globally.
Apple
2014 - 2016
Earlier Roles
Technical support and sales roles building foundations in customer service and problem solving.
Apple
2014 - 2016
Earlier Roles
Technical support and sales roles building foundations in customer service and problem solving.
Apple
2014 - 2016
Earlier Roles
Technical support and sales roles building foundations in customer service and problem solving.
Walt Disney Parks & Experiences
2014 - 2016
Atteractions Operator
Used storytelling to maintain character and theming integrity while safely operating attractions at Disney's Magic Kingdom Park in Florida.
Walt Disney Parks & Experiences
2014 - 2016
Atteractions Operator
Used storytelling to maintain character and theming integrity while safely operating attractions at Disney's Magic Kingdom Park in Florida.
Walt Disney Parks & Experiences
2014 - 2016
Atteractions Operator
Used storytelling to maintain character and theming integrity while safely operating attractions at Disney's Magic Kingdom Park in Florida.
